Success Stories

Every customer is treated as if they were our first priority. But it’s the personal attention of our knowledgeable staff that so many of our customers appreciate. Here are just a few of the unsolicited testimonials we have received from our loyal customers:

 "Please accept this letter as my enthusiastic recommendation of CertiPay.  Because I needed to create efficiencies, I investigated outsourcing again this year but was hesitant and skeptical.  Fortunately a trusted vendor, Stewart Sneed Hewes BancorpSouth Insurance, had evaluated several vendors and recommended CertiPay.  The support during conversion was great.  The general ledger interface allows me to actually create a draft of every employee's paycheck in QuickBooks that documents every line item deduction for that date.  The result: because of CertiPay and related efficiencies I reduced staff saving approximately $40,000/year."

“Our account manager worked with us to design a program that provided a low maintenance deductible for membership, while retaining a manageable loss specific deductible capped by an annual loss aggregate. In the first year of the program, we were able to realize a 20% return on the premium to its future loss fund.”

“What a pleasure it is to deal with their team and bonding practices. Everything they have ever done has been outstanding. It is really a pleasure to deal with someone who is so thorough and concise. I have to thank them for making my job a little easier!”

“A pioneer in forming self-insured groups. They continue to provide full administrative, claims and loss control services to us and have returned dividends exceeding $31,000,000 over this time period.”

“Following the hurricanes, our account team was immediately available and provided us with all the necessary assistance and information with all of our policy needs, including wind, hazard and flood. After all was said and done, they stayed in constant contact and informed us about changes to our policies, including researching all options to provide us with the lowest cost policies available.”

“Comfort and support we needed during a very trying time.”

“Finding appropriate insurance coverage at an affordable price was difficult to do after Hurricane Katrina. Our account manager helped us find an all perils policy at a price we could afford. He took the headache and frustration out of the search process and brought to us an option that made sense in an efficient and friendly manner.”

“A valued partner for us for over 30 years with a long history in the contract surety business. Their contract surety department is staffed with experienced and dedicated professionals.”

“We have enjoyed a rewarding relationship for over 40 years. Our business transactions during this time have been handled in a highly professional manner.”

“Their bond personnel are very experienced and provide quality responses in regard to information requests.”

“As a large self-insured municipality, we looked to our account team to perform claim handling for our workers’ compensation program. The program included takeover of existing claims in addition to new claims. Within the first 6 months, they identified and collected $300,000 dollars in claim recoveries that the prior third party administrator had overlooked. Total claim dollar recoveries for the first 6 years totaled $744,000.”

“Good front-line underwriting”

“As a medium-size engineering firm that performs work for large petrochemical plants, we rely heavily on our agency to protect us. They worked diligently on our behalf to help with an unforeseen workers’ comp incident. The account manager utilized the Mod Master forecast, which uncovered that the current EMOD would be unacceptable to our clients. As a result, our agent met with our carrier to review and discuss the open claims. Ultimately, they determined that one claim was improperly reserved and our reserve was lowered accordingly.”

“I just want to say thank you for being there, even though I know some of you must have damage of your own with which to deal.”

“I called your office on Tuesday morning after Gustav to file a claim and was super impressed to find you were working. I have been a customer for over 30 years and would like to thank everyone for being there for me, as I will never forget it. I am glad to have you as my agent.”

“While other corporations are too consumed with day to day operations and forget about client hardships, your organization excels in the true spirit of helping the community. I applaud your leadership and your disaster team's compassion. BancorpSouth is a corporation of which all employees can be proud to be a part.”

“Your agency is the only agency that has all of the information on the claim and so many contact numbers for the insured's. You all do not realize how much easier this makes our job.”